FAQ
When will I receive my subscription box?
Boxes are shipped on the 7th (or next working day) of each month. They are posted by Royal Mail second class post so I would expect that you would
receive your box around or shortly after the 11th of the month.
Can I change the payment date?
Yes you can - email nicolasbooklounge@gmail.com and let us know what date you want to change it to and we can do this for you.
Can I personalise the box?
You can choose the genre of box but we are unable to add named items.
Can I change the genre of box I have chosen?
Yes you can - email nicolasbooklounge@gmail.com and let us know what box you would like to change to.
Do I need to sign for the delivery?
You don't need to sign for delivery but as the boxes are slightly bigger than letterbox size you or someone will need to take delivery of the box. We use
Royal Mail for our deliveries.
Can I buy the subscription as a gift for someone else?
Yes you can, at the checkout select the 'this is a gift' option, choose when you would like it to start (this will be the next billing date, the shipment date
will be the 7th of the following month), then you can edit the shipping address and then you can change the delivery address to the correct address.
How can I change my address or payment details?
To manage your subscription log into your account here and update your details.
How do I cancel my subscription?
To cancel your subscription log into your account here and cancel. We do offer a pause option if this is suitable which you can also do in your account.
If you are still within your commitment period this will be effective after this period.
Do you offer refunds for returned items?
Unfortunately we do not offer refunds. If you receive a book that you have previously read or that isn't to your taste, we hope that you would be happy to
gift it to someone you know who would enjoy it. Hopefully this wont happen as you would have picked a genre that you would like to read.
If you have any further queries please email nicolasbooklounge@gmail.co.uk and I will be happy to answer any further questions you may have.